In case you’ve never opened a web hosting account or you have changed companies and the new one deploys an account administration tool that you have not seen before, you may get puzzled about how to carry out a particular operation in your account or on your personal computer. That’s the reason why, many providers have compiled a knowledge base, which outlines the most common questions and difficulties related to their platform, instead of including only generic information. This kind of knowledge base will enable you to find the needed info swiftly and easily, so you will not have to waste plenty of time and effort on stuff that might require something as simple as clicking a button or marking a tickbox. Thus, not only can you get things done, but you can also discover lots of new and interesting things, both about the way you can manage your account and about the way the web hosting service functions in general.
Extensive Online Documentation in Shared Hosting
If you have bought your first shared hosting package from our company or have transferred your site over to us, you’ll become familiar with our platform and our custom-created Hepsia Control Panel before you know it thanks to the fact that we have prepared an in-depth online knowledge base where you can find all the information that you’ll ever need – both general info in regard to the service as a whole and more concrete info about the different features that you can use and the predicaments that you might face. The articles are available in two locations. The entire article collection can be accessed through the Help section of the Control Panel. You can access articles that are dedicated to the different functions in each and every section of the Control Panel too. You can acquaint yourself with how to accomplish more or less everything, from creating an .htaccess configuration file to managing an electronic mailing list, and all the articles feature thorough instructions, so you’ll never get disoriented on account of an ambiguous text. Of course, if you stumble upon a more specific obstacle and you can’t find an adequate solution in our knowledge base, you can touch base with our help desk support staff 24x7x365.
Extensive Online Documentation in Semi-dedicated Servers
Our Linux semi-dedicated servers feature thorough online help documentation where you will see info on all the functions that our custom-built Hepsia Control Panel comes with, plus solutions to different questions and issues that you could come across. All user guides contain exhaustive instructions, which implies that you won’t have to worry about overlooking something if you’re intending to export a MySQL database, for instance. The troubleshooting articles encompass a variety of conceivable reasons for certain issues and the solution for each of them, so if you’re unable to send emails even though you have the correct outgoing mail server settings, for instance, you can quickly see what the reason for this may be and repair the problem with two or three mouse clicks in your email client. As Hepsia has quite a few features, you will be able to find related articles in each and every section. In case you want to browse all help articles, you can use the Help menu, which is located in the upper right corner of the screen.