The accessibility to the customer and tech support that a shared hosting company offers can tell you a lot for the services that they supply too. In case you're allowed to use only email messages and / or tickets, you have almost certainly found some reseller not the actual web hosting provider. If this is the case, you'll probably have to wait for a few days so as to get a problem resolved as the reseller may not be checking their communication on a regular basis or they may need to get hold of the true web hosting company for further help. If the provider offers several ways of communication with quick response time available at any moment, they're most likely the top provider, not just a reseller. Which means that you'll take advantage of prompt assistance and top quality support since they'll have immediate access to the servers where your account will be created. Whatever the issue - sales or technical, it's always much better to have the option to contact your hosting company directly by using your preferred way of communication.
24/7 Customer Support in Shared Hosting
The customer and tech support services for our shared hosting
plans are round-the-clock, so you can forget all about waiting for several days so as to receive assistance. In case you aren't our client yet, you can call us, chat with an agent or send an email. In case you do have an account, you'll be able to open a support ticket in addition to the other three ways of communication. You're able to pick the most suitable way to contact us based on where you are or what equipment you're using. We can easily help you for more or less any webhosting-related query that you have or issue that you may encounter and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you can open a ticket, but even in this situation the max reply time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Servers
You can try our support services even before you purchase a semi-dedicated server
account from our company as we have telephone and online chat support for pre-sales, billing and basic questions. Our agents will help you select the ideal plan or provide you with info about our servers, in order to verify if the system requirements for your sites are met. When you are an existing customer, you also have the option to get in touch with us via e-mail or via our ticketing system, that is accessible through the Hepsia website hosting Control Panel. We warrant that whenever you employ these two ways of communication, you'll get an answer within no more than 1 hour and that’s 24/7, including weekends and official holidays. If you've employed the web hosting services of other service providers, even large ones, you'll be able to compare the response time considering that it usually takes a full day for them to take care of a support ticket.
24/7 Customer Support in VPS Servers
In case you obtain a VPS server
through our company, you'll be able to use a couple of different means of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales issues, we now have a couple of local telephone numbers in the United States, Great Britain and Australia along with a live chat service. When you're a current customer and you need assistance with some technical issue that requires longer time to analyze or resolve, you will be able to open a support ticket from your billing account or you can send an e-mail and we will handle the trouble and send you an answer within one hour. The answer time is warranted 24/7, which includes holidays and weekends, however for the majority of issues it takes no more than half an hour to receive assistance. The support service covers your VPS as well as all the pre-installed software it features, so in case you need help with third-party software, you will be able to check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
With a 1 hour maximum answer time guarantee, you will take advantage of timely support when you obtain a dedicated server
from our company. Our customer and tech support crews are available 24/7/365, therefore if you open a ticket via your billing account or you send an e-mail message about any kind of issue with your server or the pre-installed software on it whatever the time of the day, you'll get an answer within 1 hour, even during holidays. Our ticketing system is the better option when the matter involved requires a longer period of time to be solved or when it needs to be forwarded to our administrators, as it is far more convenient to monitor the communication sent on both sides. For general, billing and sales issues/inquiries, you are able to phone us or talk to a live agent using our chat service. In case you include the Managed Services upgrade to the server plan, our admins can also support you with third-party software set up as well as troubleshooting and similarly to the standard support, this service is available 24/7 as well.