There are a handful of ways in which you can touch base with the hosting company whose services you’re using, but the one that you’ll invariably find regardless of which company you opt for is a trouble ticket system. This is the least complicated correspondence medium for several reasons. In the event that no client service staff representative is free at the moment and they are all occupied, a telephone call may not be answered, but a ticket will always be received. Plus, you can copy ‘n’ paste extensive pieces of info without having to worry about typing errors, and if a particular problem requires more time to be resolved or a number of replies must be exchanged, all the info will be in the same location, so each party can always see the comments provided by the other one. The negative aspect of using tickets to get in touch with your hosting provider is that they’re typically separate from the hosting platform, so if you have to supply information or to follow guidelines, you will need to use no less than 2 separate systems and this number can rise if you would like to manage a couple of domains. In addition, lots of hosting companies reply to tickets after hours, or even once in every twenty four hours, and for you as a customer, this means wasted time whilst awaiting a response.
Integrated Ticketing System in Shared Hosting
The ticketing system that we are using for our Linux shared hosting is not separate from the hosting account. It is an integral part of our all-encompassing Hepsia Control Panel and you will be able to access it at any time with only a couple of mouse clicks, without ever logging out of your web hosting account. The ticketing system includes a quick-search field, which will help you track down the status of practically any trouble ticket that you have already submitted, if needed. Besides, you can read knowledge base articles that belong to various problem categories, which you can choose, so you can find out how to tackle a given issue before you actually open a ticket. The response time is no more than 1 hour, which means that you can obtain timely assistance at any given moment and if our tech support staff advises you to do something within your hosting account, you can do it right away without having to sign out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
We find it far more convenient to manage everything in one place, which is the reason why we have implemented a ticketing system into the custom Hepsia Control Panel, which is available with every semi-dedicated server plan. This will permit you to manage the correspondence with our client support team together with your websites, which implies that you won’t have to memorize additional log-on credentials for some other interface. You will be able to post a new ticket or to track down the status of an old one with less than several clicks while you’re browsing the content within your account. Also, you can search through older tickets using an intelligent search functionality or take a look at relevant knowledge base articles with solutions to commonly met obstacles. The built-in ticketing system is closely monitored 24-7 with the maximum ticket response time being just one hour, so there’ll always be someone to help you out.