There are a handful of ways in which you can touch base with the hosting company whose services you’re using, but the one that you’ll invariably find regardless of which company you opt for is a trouble ticket system. This is the least complicated correspondence medium for several reasons. In the event that no client service staff representative is free at the moment and they are all occupied, a telephone call may not be answered, but a ticket will always be received. Plus, you can copy ‘n’ paste extensive pieces of info without having to worry about typing errors, and if a particular problem requires more time to be resolved or a number of replies must be exchanged, all the info will be in the same location, so each party can always see the comments provided by the other one. The negative aspect of using tickets to get in touch with your hosting provider is that they’re typically separate from the hosting platform, so if you have to supply information or to follow guidelines, you will need to use no less than 2 separate systems and this number can rise if you would like to manage a couple of domains. In addition, lots of hosting companies reply to tickets after hours, or even once in every twenty four hours, and for you as a customer, this means wasted time whilst awaiting a response.
