A live chat is a real-time way of communication between a website hosting provider's support crew and its clients. It's a very efficient way to get some information about the web hosting services or have some issue resolved since you're talking to a live representative. The benefits of using a live chat service instead of calling or opening a ticket are the lower possibility of mistakes when you exchange information like usernames or domain names, the more rapid response time because the communication is real-time as well as the fact that you don't need to stay on the chat all the time - you can do something else entirely while the agent investigates the issue in question. Furthermore, you are able to join a live chat room from any computer that's connected to the web, avoiding the phone fees that you'll have to pay if you're calling to a different country.
Live Chat Support in Shared Hosting
As a part of the support services that we provide for our Linux shared hosting, we now have live chat support which is online 24/7, even on holidays. You will be able to get in touch with us no matter if you already have an account or not, as we can assist you with all sorts of things, ranging from giving you common information about our services in case you aren't a customer yet and you're thinking about purchasing one of our plans, to helping you with installing an email account in an email client. A part of the problems are more complicated and time-consuming, which means that you will need to employ the ticketing system that is incorporated into our Hepsia website hosting Control Panel, but we can save you precious time and assist you in real time on our live chat for quite a few things.
Live Chat Support in Semi-dedicated Servers
We have live chat support that is accessible to all our prospective and active customers. In case you are looking for a new hosting account, you can chat in real time to one of our agents and obtain more information about our Linux semi-dedicated servers so that you can pick the perfect plan for your sites. In case you already have an account with us, we will support you timely with billing, general and first-level techissues. Although in some instances you'll need to open a support ticket since there are troubles that cannot be resolved on the live chat, we will help you with numerous standard jobs, for instance setting up an e-mail account in an email client or redirecting one domain to another. Thus, you will receive quick support and you will save time and effort.