If you ever have any enquiries related to your web hosting package or you face a problem with your websites, you will have to contact the respective hosting company’s tech support team. It may not make a difference how fast they’ll answer if you have a general question, but a problem such as a misapplied web application update, for instance, may lead to your site becoming damaged or invisible on the World Wide Web. And the longer you have to wait for the support team to help you out, the longer the website will be inoperational. If you offer services or goods online, any outage will influence your website in a harmful way and you may lose current or prospective clients. Many web hosting providers, particularly resellers, handle trouble tickets and emails within twenty four hours, but in the electronic age that’s way too long, as visitors will hardly ever return to a site that’s not functioning properly for long stretches of time.
One-Hour Response Guarantee in Shared Hosting
Our guaranteed maximum reaction time for any helpdesk ticket that you submit or any e-mail that you write is only 1 hour, even in case you contact us during weekends and public holidays. Regardless of the essence of your problem or query, we’ll lend a helping hand immediately and will provide you with the needed info to sort out any problem with your websites. The actual reply time commonly does not surpass fifteen to twenty minutes, which means that you can forget about waiting for hours to get a problem sorted out or what’s even worse than that – waiting around one whole day only to receive a reply that more info is needed whilst nothing’s fixed. We will assist you at once just because we understand just how priceless time can be in the dynamic digital era. The 1-hour response guarantee applies to any technical or billing question that you may have related to our Linux shared hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
Because of the fact that we realize exactly how critical it is to get well-timed help, we guarantee that you’ll never need to wait around for more than one hour to obtain an answer to any trouble ticket that you post via your semi-dedicated server CP. Actually, you’ll seldom have to wait for more than twenty to thirty minutes and this applies to any query regardless of what its nature is – technical, general or billing. Additionally, our tech and customer support staff will be at your service 24/7, which implies that even in case you post a ticket during holidays, you will invariably get an instant response, which will include the answer to an enquiry, the solution to an obstacle or the information needed to resolve an issue yourself – in case there is something that you have to do on your end. With us, you will never need to spend a whole day waiting around for an answer like you would with many other providers.