You will find a lot of shared hosting companies on the market today, but the majority of them are resellers who have limited resources, especially in terms of support. One of the ways to distinguish them is the option to contact the company by phone. The level of support that you can get through this way of communication varies depending on the service provider - some provide dedicated phone support, various others offer common and customer support only because some matters are more time-consuming and it would be more convenient to be resolved with a ticket, particularly when the issue needs to be escalated. However, it is good to know that you can get in touch with your hosting provider since there are lots of small issues which can be taken care of effectively and in a very timely manner with a phone call, not mentioning that you are able to get additional info for the services before you become a client.
Phone Support in Shared Hosting
All of our shared hosting
plans come with telephone support 14 hrs per day even on official holidays, therefore if you don't have an account yet, you're able to call us and learn more about our solutions or if we meet the system requirements for your websites. For your benefit, we have local telephone lines in the United States of America, the United Kingdom and Australia, so you can contact the phone number that is closer to you. If you are an existing customer, we can assist you promptly with all of the general and billing matters as well as with various tech issues to save you time and efforts - we are aware of the fact that in some cases it's more convenient to speak with a live person and get things done promptly. Of course, some problems simply cannot be managed on the phone, so in such a case you can employ our ticketing system.
Phone Support in Semi-dedicated Servers
If you need more details about the Linux semi-dedicated servers
that we offer, you'll be able to call any of the three support lines that we have across the globe - in the United States, the United Kingdom and Australia. In this way, you can check ahead of time whether our services will be suitable for your web sites. If you are already our customer and you own a semi-dedicated account, you will be able to get in touch with us on the phone for 14 hours every day about any billing or common queries. For strictly tech issues you'll be able to employ our ticketing system in order to contact our technical support because sometroubles just need extra time to be resolved, still we will help you on the phone with a lot of minor tech issues as well, saving you efforts and time.