Support Channels

  • 1 hour ticket response time

  • A One–Hour Response Guarantee

  • All your support requests will be dealt with within maximum 1 hour after the ticket or email is submitted. If your issue calls for additional assistance from an admin, we’ll forward the support ticket or the e–mail to the person on duty, in a timely manner and we will leave a comment to notify you that more time will be required for arriving at the best solution. And if you order the Managed Servers package, all of the services included there will be completed whenever you desire.

  • Top quality support service

  • A Top–Class Client Care Service

  • Our help desk support team will be available to you round–the–clock if you require assistance with our Web Hosting Control Panel or with any of the apps that we preinstall for you on the dedicated web hosting server. Furthermore if you need assistance tackling all the ordinary administration tasks on your dedicated web hosting server, you can take a glance at the Managed Servers package, which includes data backup disk storage space, weekly OS updates, problem troubleshooting and software installation services, server monitoring and rebooting procedures, etcetera.

  • Intuitive help center

  • A User–Friendly Help Area

  • We have provided the Web Hosting Control Panel with a detailed knowledge base, which features comprehensive explanations of its features and functionalities. Besides, we have made in–depth video tutorials that will further teach you how to perform a certain operation or troubleshoot a typically encountered problem. The how–to articles and the tutorial videos are readily reachable from each Web Hosting Control Panel section through the Help and Videos buttons located in the upper right corner.